Privacy Policy

This policy explains how Heylux Group Transportation (“we”, “us”) collects and uses personal information when you visit this website or send us an enquiry. We are based in London E10, United Kingdom.

Information we collect

When you complete a form on this website we collect the details you choose to give us. Depending on the form, this can include your name, email address, telephone number, company, country, travel dates, pickup and destination details, passenger and luggage numbers, accessibility or dietary requirements, accommodation and activity preferences, and any files you upload, such as an itinerary.

Accessibility, dietary or similar requirements may reveal information about health or religious belief. Please only share what is needed to plan your journey. We use it solely to make suitable arrangements.

When you browse this website, our own analytics tool (Independent Analytics) records anonymous visit statistics, such as the pages viewed, the referring website, device and browser type, and your approximate country and city based on your IP address. It does not use cookies, and we use this information only to understand and improve how the website is used (our legitimate interests).

How we use it

• To respond to your enquiry and prepare quotes and proposals (steps taken at your request before entering into a contract).
• To plan, confirm and deliver any arrangements you agree to (performance of a contract).
• To keep records and handle questions or complaints (legitimate interests and legal obligations).
• To send occasional updates, only if you ticked the optional box (consent, which you can withdraw at any time).

Who we share it with

We share information only where needed to deliver your request, for example with drivers, hotels, guides or attraction providers you have asked us to arrange, and with service providers who host this website and send our emails. We do not sell your personal information.

How long we keep it

We keep enquiry information for as long as needed to deal with your request and any follow-up. Records relating to confirmed bookings are kept for as long as required for accounting and legal purposes. Information is then deleted or anonymised.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal information, object to or restrict its use, and ask for a copy in a portable format. To make a request, please contact us. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

See our Cookie Policy.